Put chronic gabbers in their place

If it's true that "the business of business is business," then the bottom line key is productivity.

12/01/1998


If it's true that "the business of business is business," then the bottom line key is productivity. As any experienced manager could confirm, if there's one thing that kills productivity, it's the not uncommon corporate disease sometimes referred to as "diarrhea of the mouth."

Supply Room Attendant Pauline Pfister ran a one-woman operation and was famous -- or infamous -- for her talkative tendencies. Whether on the transmitting or receiving end of a phone call, it was hard to get her off the line. Although otherwise good at her job, her longwindedness was the bane of Maintenance Supervisor Joe Lehman's existence. He had called her on the carpet more than once to complain.

Lehman's "last straw" decision occurred when he was unable to get through to the supply room to determine if a set of special wrenches was available. Exasperated, he made the 10-min trek to the supply room. Sure enough, Pfister was still on the phone, gabbing away as if she were at home in her rec room. At sight of her boss, she quickly put an end to her talk and hung up.

Lehman said through tight lips, "I've had it with you, Pauline. You can clock out. Your final check will be mailed to you."

Pfister was dumbfounded. "I was only..."

Lehman didn't hang around to listen. He put through a termination notice for Plant Engineer Phil Trapp to okay.

Question : Is Pauline's dismissal justified?

Trapp's decision: Plant Engineer Trapp summoned Lehman to his office. "This comes as a surprise," he said. "I thought Pauline Pfister was a good worker."

"She knows her job," Lehman conceded," but doesn't know when to shut up. I don't know how many times I talked to her about yakking on the job and tying up the phone."

"I checked her file and see no indication of that other than a couple of notations."

"Today I decided to carry it a step further"

"That's not good enough, Joe. She received no official written warnings so far as I can see, and no suspensions. A few oral complaints aren't sufficient to warrant the ultimate discipline. As a good longtime worker, Pauline deserves more of a chance to reform. You also have to make it clear to her on a progressive basis that a failure to cut out her excessive gabbing could lead to dismissal."





Top Plant
The Top Plant program honors outstanding manufacturing facilities in North America. View the 2017 Top Plant.
Product of the Year
The Product of the Year program recognizes products newly released in the manufacturing industries.
System Integrator of the Year
Each year, a panel of Control Engineering and Plant Engineering editors and industry expert judges select the System Integrator of the Year Award winners in three categories.
February 2018
2017 Product of the Year winners, retrofitting a press, IMTS and Hannover Messe preview, natural refrigerants, testing steam traps
March 2018
SCCR, 2018 Maintenance study, and VFDs in a washdown environment.
Jan/Feb 2018
Welding ergonomics, 2017 Salary Survey, and surge protection
April 2018
ROVs, rigs, and the real time; wellsite valve manifolds; AI on a chip; analytics use for pipelines
February 2018
Focus on power systems, process safety, electrical and power systems, edge computing in the oil & gas industry
December 2017
Product of the Year winners, Pattern recognition, Engineering analytics, Revitalize older pump installations
April 2018
Implementing a DCS, stepper motors, intelligent motion control, remote monitoring of irrigation systems
February 2018
Setting internal automation standards
December 2017
PID controllers, Solar-powered SCADA, Using 80 GHz radar sensors

Annual Salary Survey

Before the calendar turned, 2016 already had the makings of a pivotal year for manufacturing, and for the world.

There were the big events for the year, including the United States as Partner Country at Hannover Messe in April and the 2016 International Manufacturing Technology Show in Chicago in September. There's also the matter of the U.S. presidential elections in November, which promise to shape policy in manufacturing for years to come.

But the year started with global economic turmoil, as a slowdown in Chinese manufacturing triggered a worldwide stock hiccup that sent values plummeting. The continued plunge in world oil prices has resulted in a slowdown in exploration and, by extension, the manufacture of exploration equipment.

Read more: 2015 Salary Survey

The Maintenance and Reliability Coach's blog
Maintenance and reliability tips and best practices from the maintenance and reliability coaches at Allied Reliability Group.
One Voice for Manufacturing
The One Voice for Manufacturing blog reports on federal public policy issues impacting the manufacturing sector. One Voice is a joint effort by the National Tooling and Machining...
The Maintenance and Reliability Professionals Blog
The Society for Maintenance and Reliability Professionals an organization devoted...
Machine Safety
Join this ongoing discussion of machine guarding topics, including solutions assessments, regulatory compliance, gap analysis...
Research Analyst Blog
IMS Research, recently acquired by IHS Inc., is a leading independent supplier of market research and consultancy to the global electronics industry.
Marshall on Maintenance
Maintenance is not optional in manufacturing. It’s a profit center, driving productivity and uptime while reducing overall repair costs.
Lachance on CMMS
The Lachance on CMMS blog is about current maintenance topics. Blogger Paul Lachance is president and chief technology officer for Smartware Group.
Maintenance & Safety
The maintenance journey has been a long, slow trek for most manufacturers and has gone from preventive maintenance to predictive maintenance.
Industrial Analytics
This digital report explains how plant engineers and subject matter experts (SME) need support for time series data and its many challenges.
IIoT: Operations & IT
This digital report will explore several aspects of how IIoT will transform manufacturing in the coming years.
Randy Steele
Maintenance Manager; California Oils Corp.
Matthew J. Woo, PE, RCDD, LEED AP BD+C
Associate, Electrical Engineering; Wood Harbinger
Randy Oliver
Control Systems Engineer; Robert Bosch Corp.
Data Centers: Impacts of Climate and Cooling Technology
This course focuses on climate analysis, appropriateness of cooling system selection, and combining cooling systems.
Safety First: Arc Flash 101
This course will help identify and reveal electrical hazards and identify the solutions to implementing and maintaining a safe work environment.
Critical Power: Hospital Electrical Systems
This course explains how maintaining power and communication systems through emergency power-generation systems is critical.
click me