Microsoft wants to lift maintenance function

Microsoft's partnership with Otis Elevator, announced at Hannover Messe in Germany, is designed to digitally monitor operations and improve maintenance and safety.


Microsoft CEO Satya Nadella said his company will provide a system of intelligence to help with remotely operate and maintain machines. Courtesy: CFE MediaMicrosoft CEO Satya Nadella sees his company's role in the Industrial Internet of Things (IIoT) as the platform from which companies will build their own software solutions.

Otis Elevator Company president Philippe Delpech is in the business of moving platforms to achieve business success. In announcing his company's partnership with Microsoft at a press conference April 24 at Hannover Messe, Delpech said his company will use that digital platform to improve its operation and better use its workers.

"Otis invested the elevator; without it, New York and Chicago might never existed. There would be no building above three stories," said Delpech. "One of the reasons we have led the industry for 163 years is that we have been innovative as a company. We also have been a service innovation. We have two million elevators around the world and transport two billion people a day.

"In that process, we collect a phenomenal amount of data," Delpech added. If we want to lead the industry over the next 163 years, we have to manage the elevators in a connected, smarter way, and we need to manage our employees and our maintenance in a much more connected way."

Otis will expand its existing relationship with Microsoft by adding cloud computing and smart analytics to its service network, which currently spends 60 million hours servicing the Otis network of elevators and escalators worldwide.

"Digital technology is in all of our lives, all of our businesses," Nadella said. "It's no longer just about us providing a digital system. It's about Otis using our digital platforms to create their own digital product. The elevator itself is a digital product. Every elevator can have analytical ability and predictive ability. That is what I describe as a system of intelligence. That's what the theme of this conference is about—digital things being created by industrial companies. Empowering that transformation is what Microsoft's mission is all about.

Nadella said the opportunities around cloud computing and predictive analytics for manufacturers and maintenance teams will begin with the software platform, but will be driven by individual companies such as Otis for their internal needs.

"It isn't like we didn't use information before," said Nadella. "What is interesting in this area is the a digital feedback loop that gives you information on how improve continuously is software-driven. That digital feedback loop is a now a new capability.

That will create a fundamental change for Otis as its transforms its two million elevators and escalators from devices that lift people to interactive machines. "The way we are going to maintain the machine will influence the way we design the machine," Delpech said.

Bob Vavra is content manager, CFE Media,

ONLINE extra

See additional stories about Hannover Messe 2016 linked below.

No comments
The Top Plant program honors outstanding manufacturing facilities in North America. View the 2015 Top Plant.
The Product of the Year program recognizes products newly released in the manufacturing industries.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
Safety for 18 years, warehouse maintenance tips, Ethernet and the IIoT, GAMS 2016 recap
2016 Engineering Leaders Under 40; Future vision: Where is manufacturing headed?; Electrical distribution, redefined
Strategic outsourcing delivers efficiency; Sleeve bearing clearance; Causes of water hammer; Improve air quality; Maintenance safety; GAMS preview
SCADA at the junction, Managing risk through maintenance, Moving at the speed of data
Safety at every angle, Big Data's impact on operations, bridging the skills gap
The digital oilfield: Utilizing Big Data can yield big savings; Virtualization a real solution; Tracking SIS performance
Applying network redundancy; Overcoming loop tuning challenges; PID control and networks
Driving motor efficiency; Preventing arc flash in mission critical facilities; Integrating alternative power and existing electrical systems
Package boilers; Natural gas infrared heating; Thermal treasure; Standby generation; Natural gas supports green efforts

Annual Salary Survey

Before the calendar turned, 2016 already had the makings of a pivotal year for manufacturing, and for the world.

There were the big events for the year, including the United States as Partner Country at Hannover Messe in April and the 2016 International Manufacturing Technology Show in Chicago in September. There's also the matter of the U.S. presidential elections in November, which promise to shape policy in manufacturing for years to come.

But the year started with global economic turmoil, as a slowdown in Chinese manufacturing triggered a worldwide stock hiccup that sent values plummeting. The continued plunge in world oil prices has resulted in a slowdown in exploration and, by extension, the manufacture of exploration equipment.

Read more: 2015 Salary Survey

Maintenance and reliability tips and best practices from the maintenance and reliability coaches at Allied Reliability Group.
The One Voice for Manufacturing blog reports on federal public policy issues impacting the manufacturing sector. One Voice is a joint effort by the National Tooling and Machining...
The Society for Maintenance and Reliability Professionals an organization devoted...
Join this ongoing discussion of machine guarding topics, including solutions assessments, regulatory compliance, gap analysis...
IMS Research, recently acquired by IHS Inc., is a leading independent supplier of market research and consultancy to the global electronics industry.
Maintenance is not optional in manufacturing. It’s a profit center, driving productivity and uptime while reducing overall repair costs.
The Lachance on CMMS blog is about current maintenance topics. Blogger Paul Lachance is president and chief technology officer for Smartware Group.
This article collection contains several articles on the vital role of plant safety and offers advice on best practices.
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.
This article collection contains several articles on strategic maintenance and understanding all the parts of your plant.
click me