Saying the same thing differently: a tip for change initiatives

The first major issue some organizations run into is that they create the vision without a full understanding by each of the involved parties as to what details the vision conveys.

08/27/2014


As you start any large change initiative one of the first things you do is form a guiding coalition, a leadership team. That group will champion the change. One of the first things that group is then tasked with is to create a vision and mission for the change initiative. Where do we want to go? How will we get there? This vision and mission is then ratified by the group and should then be communicated to the larger organization.

This is where some organizations run into their first major issue. They create the vision without a full understanding by each of the involved parties as to what details the vision conveys. Human resources only hears the part that affects them and misses the operational component or maintenance only hears the changes in their function and ignores the quality aspects. Then the leadership group begins the communication process to the masses and the message is both delivered and received differently by various parts of the organization. An organizational mess can then be created one word at a time.

The suggestion is to take time to practice, as a leadership team, conveying the message to each other. It is expected that everybody will deliver the message slightly different using their stories, filters, and life experiences to add the context to the vision. However, in the end the message received by the organization needs to be the same regardless of the communicator or the communication style. This is harder than it sounds and may even require teaming up of leaders from different parts of the organization to ensure consistent messaging reaches the affected associates. If we do not get this step correct the organizational components can go down different paths that may in the end lead to different locations and inadequate initiative results.

Have fun with this step use role play, single point lessons, and scripting within the leadership team to refine the message and delivery. Work together where needed to generate a cohesive message. In the end this will provide the team with a practiced method to say the same thing differently with in the comforts of their preferred styles and should remove one more barrier from your initiative's success.

What things do you do to refine your communications and messaging around change initiatives?

For more information, visit www.reliabilitynow.net.

Shon
is a Certified Maintenance and Reliability Professional. She specializes in business process management, adult education, strategic planning, organizational change management, leadership, and reliability engineering and has lead improvement initiatives for industries such as pharmaceuticals, metals, petrochemical, paper, and power generation, among others. Shon has been asked to speak at numerous professional conferences on these topics in the US as well as Europe, South America, and the Middle East. Edited by Joy Chang, Digital Project Manager, CFE Media, jchang(at)cfemedia.com



Top Plant
The Top Plant program honors outstanding manufacturing facilities in North America.
Product of the Year
The Product of the Year program recognizes products newly released in the manufacturing industries.
System Integrator of the Year
Each year, a panel of Control Engineering and Plant Engineering editors and industry expert judges select the System Integrator of the Year Award winners in three categories.
October 2018
Tools vs. sensors, functional safety, compressor rental, an operational network of maintenance and safety
September 2018
2018 Engineering Leaders under 40, Women in Engineering, Six ways to reduce waste in manufacturing, and Four robot implementation challenges.
July/Aug
GAMS preview, 2018 Mid-Year Report, EAM and Safety
October 2018
2018 Product of the Year; Subsurface data methodologies; Digital twins; Well lifecycle data
August 2018
SCADA standardization, capital expenditures, data-driven drilling and execution
June 2018
Machine learning, produced water benefits, programming cavity pumps
Spring 2018
Burners for heat-treating furnaces, CHP, dryers, gas humidification, and more
October 2018
Complex upgrades for system integrators; Process control safety and compliance
September 2018
Effective process analytics; Four reasons why LTE networks are not IIoT ready

Annual Salary Survey

After two years of economic concerns, manufacturing leaders once again have homed in on the single biggest issue facing their operations:

It's the workers—or more specifically, the lack of workers.

The 2017 Plant Engineering Salary Survey looks at not just what plant managers make, but what they think. As they look across their plants today, plant managers say they don’t have the operational depth to take on the new technologies and new challenges of global manufacturing.

Read more: 2017 Salary Survey

The Maintenance and Reliability Coach's blog
Maintenance and reliability tips and best practices from the maintenance and reliability coaches at Allied Reliability Group.
One Voice for Manufacturing
The One Voice for Manufacturing blog reports on federal public policy issues impacting the manufacturing sector. One Voice is a joint effort by the National Tooling and Machining...
The Maintenance and Reliability Professionals Blog
The Society for Maintenance and Reliability Professionals an organization devoted...
Machine Safety
Join this ongoing discussion of machine guarding topics, including solutions assessments, regulatory compliance, gap analysis...
Research Analyst Blog
IMS Research, recently acquired by IHS Inc., is a leading independent supplier of market research and consultancy to the global electronics industry.
Marshall on Maintenance
Maintenance is not optional in manufacturing. It’s a profit center, driving productivity and uptime while reducing overall repair costs.
Lachance on CMMS
The Lachance on CMMS blog is about current maintenance topics. Blogger Paul Lachance is president and chief technology officer for Smartware Group.
Material Handling
This digital report explains how everything from conveyors and robots to automatic picking systems and digital orders have evolved to keep pace with the speed of change in the supply chain.
Electrical Safety Update
This digital report explains how plant engineers need to take greater care when it comes to electrical safety incidents on the plant floor.
IIoT: Machines, Equipment, & Asset Management
Articles in this digital report highlight technologies that enable Industrial Internet of Things, IIoT-related products and strategies.
Randy Steele
Maintenance Manager; California Oils Corp.
Matthew J. Woo, PE, RCDD, LEED AP BD+C
Associate, Electrical Engineering; Wood Harbinger
Randy Oliver
Control Systems Engineer; Robert Bosch Corp.
Data Centers: Impacts of Climate and Cooling Technology
This course focuses on climate analysis, appropriateness of cooling system selection, and combining cooling systems.
Safety First: Arc Flash 101
This course will help identify and reveal electrical hazards and identify the solutions to implementing and maintaining a safe work environment.
Critical Power: Hospital Electrical Systems
This course explains how maintaining power and communication systems through emergency power-generation systems is critical.
Design of Safe and Reliable Hydraulic Systems for Subsea Applications
This eGuide explains how the operation of hydraulic systems for subsea applications requires the user to consider additional aspects because of the unique conditions that apply to the setting
click me