Four mitigation strategies for solving your plant's reliability problems

How to recognize employee behaviors that can negatively impact a plant's reliability and/or product quality and do something about it.

05/01/2014


Let’s talk about the four employee traits present in your plant that are possibly limiting your ability to improve up-time, quality, and reliability. The first step is to recognize that these traits exist, and then The Maintenance and Reliability Professionals Bloggoing forward, plant managers are better equipped to implement a plan to mitigate or eliminate them. Below I have identified four employee behaviors that can negatively impact a plant's reliability and outlined a series of mitigation strategies. While proper risk and communication planning can best prevent some of these behaviors, we will dissect a series of reactive responses.

1. Negativism: The disposition to project the worst case scenario

Sounds like: "This CMMS is horrible. It takes 16 screens to do what I could do in one second using the old system."

Mitigation: Focus on the positive and don't let meetings become bashing sessions. Celebrating little successes or steps in project plans can turn a negative conversation around.

2. Criticism: The disposition of being incomplete and/or imperfect

Sounds like: "This new process is not good enough to roll out. Let's continue to work on it."

Mitigation: Create a pilot area where it is OK to fail and trial the processes there with a mind for continuous improvement. These safe zones clear the way and the fear of failure and allow for progress not paralysis.

3. Skepticism: The disposition to always question but never commit

Sounds like: "I'm not sure we have enough data to show that this will work. Let's collect more." Or, "That will never work here. We are too different."

Mitigation: Show case studies or real-world examples from similar sites that have succeeded. Visit sites or invite sites to visit you once they have had success. In addition, plant manager can allow negative folks to mix with their positive ones.

4. Cynicism: The disposition to view other employees as selfishly motivated

Sounds like: "Maintenance just wants us to do autonomous maintenance so we can do their work for them"

Mitigation: Fully communicate the intent of the initiative and how it affects each individual, as cynicism loves to attack the ill-informed.

Join the discussion: What are you doing on your site to address these negative behaviors?

Shon Isenhour specializes in Business Process Management, Adult Education, Strategic Planning, Organizational Change Management, Leadership, and Reliability Engineering with SMRP and reliabilitynow.com. Edited by Jessica DuBois-Maahs, associate content manager, CFE Media, jdmaahs@cfemedia.com.



No comments
The Top Plant program honors outstanding manufacturing facilities in North America. View the 2015 Top Plant.
The Product of the Year program recognizes products newly released in the manufacturing industries.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
Hannover Messe 2016: Taking hold of the future - Partner Country status spotlights U.S. manufacturing; Honoring manufacturing excellence: The 2015 Product of the Year Winners
Inside IIoT: How technology, strategy can improve your operation; Dry media or web scrubber?; Six steps to design a PM program
World-class manufacturing: A recipe for success: Finding the right mix for a salad dressing line; 2015 Salary Survey: Manufacturing slump dims enthusiasm
Getting to the bottom of subsea repairs: Older pipelines need more attention, and operators need a repair strategy; OTC preview; Offshore production difficult - and crucial
Digital oilfields: Integrated HMI/SCADA systems enable smarter data acquisition; Real-world impact of simulation; Electric actuator technology prospers in production fields
Special report: U.S. natural gas; LNG transport technologies evolve to meet market demand; Understanding new methane regulations; Predictive maintenance for gas pipeline compressors
Warehouse winter comfort: The HTHV solution; Cooling with natural gas; Plastics industry booming
Managing automation upgrades, retrofits; Making technical, business sense; Ensuring network cyber security
Designing generator systems; Using online commissioning tools; Selective coordination best practices

Annual Salary Survey

Before the calendar turned, 2016 already had the makings of a pivotal year for manufacturing, and for the world.

There were the big events for the year, including the United States as Partner Country at Hannover Messe in April and the 2016 International Manufacturing Technology Show in Chicago in September. There's also the matter of the U.S. presidential elections in November, which promise to shape policy in manufacturing for years to come.

But the year started with global economic turmoil, as a slowdown in Chinese manufacturing triggered a worldwide stock hiccup that sent values plummeting. The continued plunge in world oil prices has resulted in a slowdown in exploration and, by extension, the manufacture of exploration equipment.

Read more: 2015 Salary Survey

Maintenance and reliability tips and best practices from the maintenance and reliability coaches at Allied Reliability Group.
The One Voice for Manufacturing blog reports on federal public policy issues impacting the manufacturing sector. One Voice is a joint effort by the National Tooling and Machining...
The Society for Maintenance and Reliability Professionals an organization devoted...
Join this ongoing discussion of machine guarding topics, including solutions assessments, regulatory compliance, gap analysis...
IMS Research, recently acquired by IHS Inc., is a leading independent supplier of market research and consultancy to the global electronics industry.
Maintenance is not optional in manufacturing. It’s a profit center, driving productivity and uptime while reducing overall repair costs.
The Lachance on CMMS blog is about current maintenance topics. Blogger Paul Lachance is president and chief technology officer for Smartware Group.
This article collection contains several articles on the vital role that compressed air plays in manufacturing plants.
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.
click me