Angry? Count to ten -- more than once

Assistant Maintenance Supervisor Gerry Street was one of the most experienced and conscientious people in the department. Past tense. Street was gone, resigned, at age 36, with a seemingly bright future ahead of him.


Assistant Maintenance Supervisor Gerry Street was one of the most experienced and conscientious people in the department.

Past tense. Street was gone, resigned, at age 36, with a seemingly bright future ahead of him. Plant Engineer Jeff Harding wanted to know why.

Street's boss, Maintenance Supervisor Tony Kramer, shrugged. "His resignation took me by surprise; it was totally unexpected."

Harding glanced down at Street's exit interview form Personnel had persuaded him to fill out.

"'Reason for leaving: To accept better job offer'," Harding read. "Do you believe that? What kind of job offer?"

"He didn't say."

"I didn't think so. After 6 yr, Street was getting top money here. He'd find it hard to equal that elsewhere."

Kramer didn't comment. He shifted uncomfortably.

"Tony, let's stop skirting the issue. I heard via the grapevine that you and Gerry had another big argument last week. You blew your stack and said some things you probably regretted later. Is that true?"

Kramer lowered his eyes. It was answer enough.

His boss nodded. "All right, Tony, I'll get back to you later."

Question : It hurts to lose a good man like Street. In Harding's place what would you do about it?

Harding's response: That evening the plant engineer telephoned Gerry Street at home. As he suspected Street had accepted a less desirable job at lower pay. He was reluctant to poor-mouth his former boss, but Harding finally got him to admit that his wife and doctor had talked him into making the change.

"Kramer was always blowing up at me for one thing or another. Not just me, everyone. He can't control his temper. The tension was getting to me. My blood pressure was too high. It was beginning to affect my health."

Harding thanked him for his candor. Next morning he summoned Kramer to his office. "Tony," he said, "I'm going to give it to you straight. Excessive tension produced by continued anger and temper outbursts of the kind you are noted for, are counterproductive from both a health and work standpoint. In your department it's been responsible for unwanted turnover in general and Gerry Street's resignation in particular. You're an able and talented supervisor with an excellent work record. I would hate to lose you. But unless you can keep your temper in check I'll have no choice."

Top Plant
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Product of the Year
The Product of the Year program recognizes products newly released in the manufacturing industries.
System Integrator of the Year
Each year, a panel of Control Engineering and Plant Engineering editors and industry expert judges select the System Integrator of the Year Award winners in three categories.
May 2018
Electrical standards, robots and Lean manufacturing, and how an aluminum packaging plant is helping community growth.
April 2018
2017 Product of the Year winners, retrofitting a press, IMTS and Hannover Messe preview, natural refrigerants, testing steam traps
March 2018
SCCR, 2018 Maintenance study, and VFDs in a washdown environment.
April 2018
ROVs, rigs, and the real time; wellsite valve manifolds; AI on a chip; analytics use for pipelines
February 2018
Focus on power systems, process safety, electrical and power systems, edge computing in the oil & gas industry
December 2017
Product of the Year winners, Pattern recognition, Engineering analytics, Revitalize older pump installations
Spring 2018
Burners for heat-treating furnaces, CHP, dryers, gas humidification, and more
April 2018
Implementing a DCS, stepper motors, intelligent motion control, remote monitoring of irrigation systems
February 2018
Setting internal automation standards

Annual Salary Survey

Before the calendar turned, 2016 already had the makings of a pivotal year for manufacturing, and for the world.

There were the big events for the year, including the United States as Partner Country at Hannover Messe in April and the 2016 International Manufacturing Technology Show in Chicago in September. There's also the matter of the U.S. presidential elections in November, which promise to shape policy in manufacturing for years to come.

But the year started with global economic turmoil, as a slowdown in Chinese manufacturing triggered a worldwide stock hiccup that sent values plummeting. The continued plunge in world oil prices has resulted in a slowdown in exploration and, by extension, the manufacture of exploration equipment.

Read more: 2015 Salary Survey

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