Ralph W. "Pete" Peters

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Contract Maintenance December 10, 2003

Measuring overall craft effectiveness

This is the final part of a three-part series. Part 2 appeared in the November issue, p 31. World-class overall craft effectiveness is still being defined, since the concept of OCE is rather new. There are a limited number of case studies outside the real-world experiences of Maintenance Excellence Institute staff and alliance members.

By Ralph W. "Pete" Peters
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