Jon Cropley, Principal Analyst, Video Surveillance and VCA, IMS Research

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Cybersecurity November 18, 2011

Video business intelligence (or VCA, rebranded)

When VCA was first introduced, its capabilities were often oversold. As the technology did not always live up to expectations, some customers became dissatisfied and this created negative publicity. There was a general perception that VCA did not work as well as it should.

By Jon Cropley, Principal Analyst, Video Surveillance and VCA, IMS Research
July 6, 2011

Managing customer expectations for VCA

I recently attended and spoke at IMS Conferences’ European VCA Conference where a common topic of conversation was how suppliers can do a better job of promoting the capabilities and success stories of VCA in security. My impression was of an industry with a communication problem: its products can deliver real value but it is struggling to demonstrate how to end-users.

By Jon Cropley, Principal Analyst, Video Surveillance and VCA, IMS Research
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