David Hoyle, C Eng. MRAeS

Putting stakeholders first in satisfying quality, safety and other requirements

Many readers will have encountered ISO 9000 registered organizations that failed to keep their promises. It is often the case that organizations have approached the standard with the wrong objective in mind. The intent of ISO 9000 is not to create uniform management systems. It is a set of criteria that, when applied correctly, will enable organizations to produce products and supply services t...