Improving customer service in volatile market

Automotive and industrial manufacturers turn to integrated IT platforms.

By Plant Engineering Staff June 17, 2008

In volatile markets, superior customer service is a strategic imperative. For companies in competitive industries—like automotive and industrial equipment manufacturers—the best way of maintaining high customer service levels is providing access to real-time information about the movement of goods to everyone in the enterprise.

The problem is most ERP and supply chain software inhibits this type of widespread information sharing. Highly integrated systems provide all of the information needed to support confident decision making. The best of these systems also come with a familiar user interface, making it easier for workers communicating with customers and suppliers to always find the exact information they need at any given time.

Attend this Manufacturing Business Technology broadcast to learn how your company can use such a platform to win favor with your customers.