Green fields: Key associations honor remote-service specialist Axeda

By Manufacturing Business Technology Staff October 22, 2008

Axeda recently was named Recognized Innovator finalist by the Association for Services Management International ( AFSMI ) and the Service & Support Professionals Association ( SSPA ). Honored for “Innovation in Eliminating Onsite Visits” in the annual award program, Axeda enables service and support teams to identify, diagnose, and repair product performance issues remotely—reducing the need to roll trucks, and translating into less CO2 emissions and significant cost savings.
“This year, SSPA and AFSMI Research focused on a topic that’s becoming common boardroom conversation today: how companies can shrink their corporate carbon footprint through “green” initiatives,” says John Ragsdale, VP of technology research for SSPA. “While the primary focus of most corporate green projects has been reducing electric consumption, these awards center on processes and technologies specific to support—including virtual support operations, reductions in field service visits, and field service schedule optimization. Axeda [is recognized] as an industry leader that is embracing green support initiatives. [Its] ServiceLink [offering] is the backbone of the most advanced remote service programs, supporting devices in data centers, financial institutions, hospitals, labs, and many more mission-critical environments. Its secure and proactive remote management, diagnostic, and repair capabilities enable customers to gain as much as 20-percent reductions in field service visits and increase first-time fix rates when a dispatch is required.

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