Rockwell Automation global support: 10 consecutive years of SCP Certification
Milwaukee, WI – Rockwell Automation’s North American Support Center has reached a new milestone, becoming the first organization to achieve Service Capability & Performance (SCP) Certification for 10 consecutive years.
Milwaukee, WI – The Rockwell Automation
In related news, the company is hosting Automation Fair 2007 this week. For other technologies from the event, read: Automation Fair 2007: Technologies at Chicago’s McCormick Place .
Working in concert with a consortium of leading technology companies from around the world, the Service Strategies Corp.
Service Strategies Corp.developed SCP Standards to define best practices, quantify performance levels and establish a foundation for continuous improvement of service operations. Certification against the standards requires annual, comprehensive audits to confirm that companies consistently meet program requirements, Rockwell Automation says.
“Being the first to reach the 10 consecutive years milestone, and to certify five support centers through an extensive global audit, really underscores our dedication to deliver the highest quality support to our customers throughout the world,” says Mike Laszkiewicz, vice president, Customer Support & Maintenance, Rockwell Automation. “We’re dedicated to helping ensure that our customers receive a standard of support, especially as the entire manufacturing industry and other users of automation technologies struggle to address a growing skilled labor gap,” Laszkiewicz adds.
SCP Standards are grouped into 12 major categories, including employee development, service delivery processes, and research and development interfaces. In September 2007, Rockwell Automation successfully completed an extensive global audit against SCP Standards for its North American Support Center and four others in Brazil, Australia, Germany. and the United Kingdom, the company says. The centers outside of North America have been certified against SCP Standards for the past four to six years. In total, Rockwell Automation says, the five SCP-certified support centers serve more than 50,000 customers worldwide and answer more than 60,000 calls each month.
Rockwell Automation provides more information about the SCP Certification program
— Marc Moschetto , editorial director
Control Engineering System Integration eNewsletter
( Register here and scroll down to select your choice of eNewsletters free .)
Rockwell Automation provides more information about the SCP Certification program.
- Events & Awards
- Magazine Archives
- Oil & Gas Engineering
- Salary Survey
- Digital Reports
Annual Salary Survey
Before the calendar turned, 2016 already had the makings of a pivotal year for manufacturing, and for the world.
There were the big events for the year, including the United States as Partner Country at Hannover Messe in April and the 2016 International Manufacturing Technology Show in Chicago in September. There's also the matter of the U.S. presidential elections in November, which promise to shape policy in manufacturing for years to come.
But the year started with global economic turmoil, as a slowdown in Chinese manufacturing triggered a worldwide stock hiccup that sent values plummeting. The continued plunge in world oil prices has resulted in a slowdown in exploration and, by extension, the manufacture of exploration equipment.
Read more: 2015 Salary Survey