Oracle announces new mobile, social enhancements for CRM On Demand

CRM software help users collaborate with colleagues and customers, complete frequent tasks while out in the field, and close deals more quickly while on the road. For example, users can capture impressions immediately after a meeting via their Blackberry, rather than risk losing specific details.

10/22/2009


Continuing to build and expand on its industry-defining mobile CRM and Social CRM innovations, Oracle today announced the new releases of Oracle Mobile Sales Assistant 2.0 for BlackBerry and Oracle Social CRM Applications Release 3. The latter introduces the new Oracle CRM Sales Campaigns On Demand and enhancements to Oracle CRM Sales Library on Demand and Oracle CRM Sales Prospector On Demand.

Optimized for mobile professionals, Oracle Mobile Sales Assistant is a simple and intuitive application designed to help users collaborate with colleagues and customers, complete frequent tasks while out in the field and close deals more quickly while on the road.

Blackberry Tour smartphone


Oracle Mobile Sales Assistant 2.0 for BlackBerry provides even more ease-of-use features, and introduces support for 12 languages. Support for additional BlackBerry devices now includes Tour, 8900 and Storm. Enhanced data caching makes more information immediately available, with or without a data connection. Users can log emails and calls to Oracle CRM On Demand and directly access appointments, tasks and contacts.

Oracle Social CRM applications harness the latest Web 2.0 technologies and empower sales users to leverage the knowledge and experience of their broader community to identify qualified leads, develop sales campaigns, and collaborate with colleagues to close more deals, with no data entry required.

The new Oracle CRM Sales Campaigns On Demand introduced in Oracle Social CRM Applications Release 3 lets sales professionals create professional quality campaigns via an easy-to-use editing tool for existing templates within their social networks, or design a new template. Sales users can also determine the best templates and images to adopt based on user ratings, reviews and historical response rates.

The software includes real-time campaign results tracking, with detailed insight on when an email is opened or clicked, cannot be delivered due to an invalid address, or when a user has unsubscribed. It also includes support for Microsoft Word, integration with Oracle CRM On Demand Release 16 to accelerate sales cycles, access control for better compliance, more efficient tags and filters, and a message board for members to get a quick view of activity within their social networks. Sales users also can honor customers preferences to opt-out of emails.

- Edited by Renee M. Robbins, managing editor, MBT www.mbtmag.com

See also from MBT:
Oracle seeks to speed up application sales to mid size enterprises

Also from Oracle:
Leverage Social Intelligence whitepaper





No comments
The Top Plant program honors outstanding manufacturing facilities in North America. View the 2015 Top Plant.
The Product of the Year program recognizes products newly released in the manufacturing industries.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
Hannover Messe 2016: Taking hold of the future - Partner Country status spotlights U.S. manufacturing; Honoring manufacturing excellence: The 2015 Product of the Year Winners
Inside IIoT: How technology, strategy can improve your operation; Dry media or web scrubber?; Six steps to design a PM program
World-class manufacturing: A recipe for success: Finding the right mix for a salad dressing line; 2015 Salary Survey: Manufacturing slump dims enthusiasm
Getting to the bottom of subsea repairs: Older pipelines need more attention, and operators need a repair strategy; OTC preview; Offshore production difficult - and crucial
Digital oilfields: Integrated HMI/SCADA systems enable smarter data acquisition; Real-world impact of simulation; Electric actuator technology prospers in production fields
Special report: U.S. natural gas; LNG transport technologies evolve to meet market demand; Understanding new methane regulations; Predictive maintenance for gas pipeline compressors
Warehouse winter comfort: The HTHV solution; Cooling with natural gas; Plastics industry booming
Managing automation upgrades, retrofits; Making technical, business sense; Ensuring network cyber security
Designing generator systems; Using online commissioning tools; Selective coordination best practices

Annual Salary Survey

Before the calendar turned, 2016 already had the makings of a pivotal year for manufacturing, and for the world.

There were the big events for the year, including the United States as Partner Country at Hannover Messe in April and the 2016 International Manufacturing Technology Show in Chicago in September. There's also the matter of the U.S. presidential elections in November, which promise to shape policy in manufacturing for years to come.

But the year started with global economic turmoil, as a slowdown in Chinese manufacturing triggered a worldwide stock hiccup that sent values plummeting. The continued plunge in world oil prices has resulted in a slowdown in exploration and, by extension, the manufacture of exploration equipment.

Read more: 2015 Salary Survey

Maintenance and reliability tips and best practices from the maintenance and reliability coaches at Allied Reliability Group.
The One Voice for Manufacturing blog reports on federal public policy issues impacting the manufacturing sector. One Voice is a joint effort by the National Tooling and Machining...
The Society for Maintenance and Reliability Professionals an organization devoted...
Join this ongoing discussion of machine guarding topics, including solutions assessments, regulatory compliance, gap analysis...
IMS Research, recently acquired by IHS Inc., is a leading independent supplier of market research and consultancy to the global electronics industry.
Maintenance is not optional in manufacturing. It’s a profit center, driving productivity and uptime while reducing overall repair costs.
The Lachance on CMMS blog is about current maintenance topics. Blogger Paul Lachance is president and chief technology officer for Smartware Group.
This article collection contains several articles on the vital role that compressed air plays in manufacturing plants.
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.
click me