Oracle announces new mobile, social enhancements for CRM On Demand

CRM software help users collaborate with colleagues and customers, complete frequent tasks while out in the field, and close deals more quickly while on the road. For example, users can capture impressions immediately after a meeting via their Blackberry, rather than risk losing specific details.

10/22/2009


Continuing to build and expand on its industry-defining mobile CRM and Social CRM innovations, Oracle today announced the new releases of Oracle Mobile Sales Assistant 2.0 for BlackBerry and Oracle Social CRM Applications Release 3. The latter introduces the new Oracle CRM Sales Campaigns On Demand and enhancements to Oracle CRM Sales Library on Demand and Oracle CRM Sales Prospector On Demand.

Optimized for mobile professionals, Oracle Mobile Sales Assistant is a simple and intuitive application designed to help users collaborate with colleagues and customers, complete frequent tasks while out in the field and close deals more quickly while on the road.

Blackberry Tour smartphone


Oracle Mobile Sales Assistant 2.0 for BlackBerry provides even more ease-of-use features, and introduces support for 12 languages. Support for additional BlackBerry devices now includes Tour, 8900 and Storm. Enhanced data caching makes more information immediately available, with or without a data connection. Users can log emails and calls to Oracle CRM On Demand and directly access appointments, tasks and contacts.

Oracle Social CRM applications harness the latest Web 2.0 technologies and empower sales users to leverage the knowledge and experience of their broader community to identify qualified leads, develop sales campaigns, and collaborate with colleagues to close more deals, with no data entry required.

The new Oracle CRM Sales Campaigns On Demand introduced in Oracle Social CRM Applications Release 3 lets sales professionals create professional quality campaigns via an easy-to-use editing tool for existing templates within their social networks, or design a new template. Sales users can also determine the best templates and images to adopt based on user ratings, reviews and historical response rates.

The software includes real-time campaign results tracking, with detailed insight on when an email is opened or clicked, cannot be delivered due to an invalid address, or when a user has unsubscribed. It also includes support for Microsoft Word, integration with Oracle CRM On Demand Release 16 to accelerate sales cycles, access control for better compliance, more efficient tags and filters, and a message board for members to get a quick view of activity within their social networks. Sales users also can honor customers preferences to opt-out of emails.

- Edited by Renee M. Robbins, managing editor, MBT www.mbtmag.com

See also from MBT:
Oracle seeks to speed up application sales to mid size enterprises

Also from Oracle:
Leverage Social Intelligence whitepaper





No comments
The Top Plant program honors outstanding manufacturing facilities in North America. View the 2015 Top Plant.
The Product of the Year program recognizes products newly released in the manufacturing industries.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
2016 Product of the Year; Diagnose bearing failures; Asset performance management; Testing dust collector performance measures
Safety for 18 years, warehouse maintenance tips, Ethernet and the IIoT, GAMS 2016 recap
2016 Engineering Leaders Under 40; Future vision: Where is manufacturing headed?; Electrical distribution, redefined
SCADA at the junction, Managing risk through maintenance, Moving at the speed of data
Safety at every angle, Big Data's impact on operations, bridging the skills gap
The digital oilfield: Utilizing Big Data can yield big savings; Virtualization a real solution; Tracking SIS performance
Applying network redundancy; Overcoming loop tuning challenges; PID control and networks
Driving motor efficiency; Preventing arc flash in mission critical facilities; Integrating alternative power and existing electrical systems
Package boilers; Natural gas infrared heating; Thermal treasure; Standby generation; Natural gas supports green efforts

Annual Salary Survey

Before the calendar turned, 2016 already had the makings of a pivotal year for manufacturing, and for the world.

There were the big events for the year, including the United States as Partner Country at Hannover Messe in April and the 2016 International Manufacturing Technology Show in Chicago in September. There's also the matter of the U.S. presidential elections in November, which promise to shape policy in manufacturing for years to come.

But the year started with global economic turmoil, as a slowdown in Chinese manufacturing triggered a worldwide stock hiccup that sent values plummeting. The continued plunge in world oil prices has resulted in a slowdown in exploration and, by extension, the manufacture of exploration equipment.

Read more: 2015 Salary Survey

Maintenance and reliability tips and best practices from the maintenance and reliability coaches at Allied Reliability Group.
The One Voice for Manufacturing blog reports on federal public policy issues impacting the manufacturing sector. One Voice is a joint effort by the National Tooling and Machining...
The Society for Maintenance and Reliability Professionals an organization devoted...
Join this ongoing discussion of machine guarding topics, including solutions assessments, regulatory compliance, gap analysis...
IMS Research, recently acquired by IHS Inc., is a leading independent supplier of market research and consultancy to the global electronics industry.
Maintenance is not optional in manufacturing. It’s a profit center, driving productivity and uptime while reducing overall repair costs.
The Lachance on CMMS blog is about current maintenance topics. Blogger Paul Lachance is president and chief technology officer for Smartware Group.
This article collection contains several articles on the vital role of plant safety and offers advice on best practices.
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.
This article collection contains several articles on strategic maintenance and understanding all the parts of your plant.
click me