Invensys earns SCP re-cert, again
By Staff -- Plant Engineering, 10/1/2006
Invensys Process Systems announced that its Foxboro, MA-based Global Product Support group has achieved certification under the prestigious Support Center Practices certification program for the fourth consecutive year. SCP certification quantifies the effectiveness of customer support based on a stringent set of performance standards that represent best practices in the industry.
Invensys Process Systems’ Global Product Support group provides first-line technical support for Invensys’ customers of Avantis enterprise asset management systems, Foxboro industrial automation, SimSci-Esscor simulation and optimization and Triconex safety and critical control systems. The group also provides first-line technical support for Invensys’ recently introduced InFusion enterprise control system.
“Thanks to these annual audits, we’re able to continuously improve our customer support capability,” said Ricardo Cortejoso, vice president and general manager of global product support at Invensys Process Systems. “Last year’s audit identified several areas where improvement was possible and we were pleased to learn that the current audit verifies that we have successfully addressed these issues.”
